Westin Copley Water Mitigation
Clients
Gateway Casinos
Region
Vancouver, BC
City
New York
Budget
$74 Million
Year Completed
2023
Size
160,000 sq. ft.
Sector
Buildings
Sub-Sector
Culture & Recreation
About Project
TM demonstrated its rapid emergency response capabilities by addressing a critical water mitigation situation at the prestigious Westin Copley hotel, where a frozen pipe had burst, requiring immediate professional intervention to prevent extensive damage to the property.
Our Client’s Challenge
The Westin Copley faced an urgent crisis when a frozen pipe burst, threatening not only the structural integrity of the building but also the comfort and safety of their guests. The situation demanded immediate action to:
- Prevent water damage from spreading to other areas of the hotel
- Minimize disruption to hotel operations and guest experiences
- Avoid long-term structural damage and potential mold issues
- Maintain the hotel’s high standards of safety and comfort during the emergency
Our Approach And Solution
We implemented a swift and comprehensive emergency response plan that prioritized both immediate damage control and long-term prevention:
- Rapid Response Team Deployment: Our specialized water mitigation team was on-site within minutes of receiving the emergency call, equipped with industrial-grade water extraction equipment and moisture detection tools.
- Strategic Water Extraction: We utilized powerful water extraction systems to remove standing water quickly and efficiently, focusing first on high-risk areas to prevent further damage spread throughout the building.
- Advanced Drying Protocol: Implemented a systematic drying process using industrial dehumidifiers and air movers, strategically placed to ensure thorough moisture removal from affected areas, including hidden spaces within walls and under flooring.
- Continuous Monitoring: Established a rigorous monitoring system using moisture meters and thermal imaging to track the drying progress and ensure complete water removal from all affected areas.
The result was a successful mitigation of what could have been a catastrophic situation for the hotel. Through our quick response and professional expertise, we minimized downtime, prevented secondary damage, and helped maintain the Westin Copley’s reputation for excellence in guest service even during an emergency situation.
